The Benefits of Online Scheduling in Healthcare

The Benefits of Online Scheduling in Healthcare

The implementation of Covid19 restrictions has once again resulted in long lines at medical facilities and many calls being on hold. In today’s healthcare industry, physicians are faced with increasing workloads, which is why having a patient online scheduling system can provide some relief. In a world dominated by technology, healthcare providers are expected to deliver easy and convenient facilities along with top-quality care.

What is an appointment scheduling solution?

A patient can book or request an appointment online using a scheduling tool from any device connected to the internet with just a few clicks. Patient scheduling solutions can be integrated with medical practice management software, increasing the efficiency and effectiveness of existing processes. By integrating with electronic health records, patients’ information can be updated while other solutions collect and process patient data that is fed into billing software.

What are the benefits of an appointment scheduling solution?

  • 24/7 Availability

With 24/7 access, there is no more waiting for opening hours. Through online scheduling, patients can log into the clinic’s website from their homes at any time of the day, any day of the week. Patients can check the availability of doctors and make an appointment at a time that suits them, which allows them to plan their schedule more efficiently around the doctor’s visit.

  • Reduces no-shows and empty appointments

Online appointment scheduling solutions save you time and result in financial gains. It can eliminate the need to hire extra employees or have existing ones work longer hours in administration. There will always be customers who repeatedly no-show, cancel, or reschedule their appointments last minute. Therefore, by implementing appointment reminders, you can make a substantial difference in reducing the number of appointments missed because of “no-shows.” As not everyone can or is always willing to pick up the phone, email and SMS reminders are more client friendly.

  • Increased patient satisfaction and number of new patients

Language or accent barriers can lead to miscommunication, and too many dates and times mentioned may result in confusion. Therefore, so many people avoid long phone calls when scheduling any kind of appointment. Patients who are looking for a new specialist or doctor are more likely to choose those who offer online scheduling.

  • It can prevent you from overbooking

A typical scenario in the healthcare industry is for two or more patients to arrive at the same time. A mistake like that isn’t new to any small or big business. It happens a lot more frequently. Scheduling online is the best way to avoid such errors and remove all redundancies from the booking process.

  • It provides you with valuable insight into your business

Detailed reporting available in online scheduling systems will help you make better business decisions. Analytics dashboards in online scheduling systems will make it easy for you to determine your performance indicators. With easy, quick access to crucial business information, your organization can simultaneously make regular and long-term strategic decisions.

MedEZ® is committed to providing expert client care to all our valued customers and the facility management. Whether you have a small practice or a large multi-functional facility, we can recommend the process that best suits your needs. These services are highly flexible, customizable, and come with a ton of integrations.

To learn more about EHR & Patient Portal, please checkout our blog post “Patient Portal Designed for Your Needs”. Get a free demo today to see how our software can help you improve patient care and productivity!

Written by Marina Malobabic for

About the Author:

Leave A Comment