We’re looking for a results-driven Business Development Coordinator with excellent interpersonal skills to actively seek out and engage customer prospects.

Target Market: US and International.

Location: Remote

Main Job Duties/Responsibilities:

• Obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Establishes policies by entering client information, and identifying leads.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains and improves quality results by adhering to standards and guidelines, and recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes sales and organization mission by completing related results as needed.
• Industry market research and knowledge of Behavioral Health & Substance Abuse facilities.
• Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
• De-escalate situations involving dissatisfied customers, offering patient assistance and support. Call clients and customers about the company’s new products, services, and policies.
• Do daily calls from the database provided offering MedEZ solutions to potential clients.
• Help to train new employees and inform them about the company’s customer management policies.

Education/Skills and Experience Requirements:

• Strong communication, both written and verbal.
• Language Required: English – fluent.
• Required Experience: 1 + years of sales and telemarketing experience, background in market research is a plus.
• Great active listening skills.
• Exceptional interpersonal and rapport-building skills.
• A patient and empathetic attitude.
• Strong time management and organizational skills.
• Adaptability and flexibility.
• Comfortable working in fast-paced environments.
• Computer literacy.
• Phone skills, including familiarity with complex or multi-line phone systems.
• In-depth knowledge of a company’s products and/or services.