September 30, 2025

Case Study: Achieving Compliance and Efficiency in DCS Billing

  • Facility: Damar Services Org.
  • Location: Indiana
  • Programs: Residential treatment, community-based support, and state-contracted DCS (Department of Child Services) programs

Damar Services has long been a trusted provider of behavioral health and developmental disability services in Indiana. With multiple programs from residential treatment to community-based care, Damar plays a critical role in supporting children and families referred through the Department of Child Services (DCS). But behind the scenes, billing for DCS-funded services was becoming a serious challenge.

The Challenges

  • Manual reconciliation of clinical documentation and billing codes
  • Time-intensive claim preparation and tracking
  • Dependence on a five-person team to generate monthly billing files
  • Complex and lengthy onboarding of new staff

With hundreds of claims tied to state DCS requirements, accuracy and compliance were critical; however, existing processes were inefficient and prone to denials.

Finding a Better Way

Damar needed a solution that could handle the complex world of DCS billing without overwhelming staff or slowing down care delivery. That’s when they turned to MedEZ® to build the DCS Billing Module, which is fully integrated with their EHR system.

The module promised something simple yet powerful:

  • Automated Clinical Document Review with built-in error detection reduces reconciliation work and minimizes billing rejections.
  • A centralized DCS dashboard with services and monthly reports enables more efficient, scalable billing with fewer staff hours.
  • DCS Dashboard with Lists & Filters provides a user-friendly, structured interface that simplifies training and onboarding.
  • KidTraks Uploading Summary ensures direct compatibility with Indiana DCS systems, reducing errors and compliance risks.

Transformation

  • Streamlined workflows – Saving 60+ staff hours
  • Efficiency – From 13 employees to 1 person
  • Stress reduction – Removes the most significant burden of DCS audits
  • Responsive support – Quick help with every call

Customer Voice:

“Before MedEZ®, preparing for audits was a major burden — first with hundreds of hours spent on paper processes, and later with a team of 13 staff dedicating around 40 hours each month downloading and organizing notes. Today, with MedEZ®, that same process is completed by one person in just 20 minutes. The efficiency has been transformative, but just as important is the support. Whenever we reach out, the MedEZ® team is responsive and solutions-oriented, which gives us confidence in every cycle. For agencies working with DCS, where much of the stress stems from the monthly billing process, along with annual and occasionally impromptu audits, MedEZ® has truly transformed the experience. As MedEZ® continues integrating APIs, I know the process will only get better and more sustainable. MedEZ® has truly cut our workload into 1/100th of what it was— and more importantly, it lets us get back to what we signed up to do: helping children and families.”
Jack Jordan— System Administrator, Damar Services Inc.

Why It Matters

For providers like Damar, billing isn’t just paperwork — it’s the backbone that keeps programs running for vulnerable children and families. By utilizing the MedEZ® DCS Billing Module, Damar transformed a major administrative burden into a strength, ensuring sustainability and freeing their staff to focus on what matters most: patient care, not claims.


Ready to Simplify Your Billing?

MedEZ® makes Indiana DCS billing clean, compliant, and fast.
Schedule a Demo to see how we can optimize your workflows.

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