Effective Date: 01/01/2025
Last Updated: 09/25/2025

MedEZ (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information in accordance with applicable laws, including the Health Insurance Portability and Accountability Act of 1996 (HIPAA). This Privacy Policy and Terms of Use explain how we collect, use, disclose, and safeguard information when you visit our website, https://medez.com, or use our services.

By accessing our site or services, you consent to the practices and terms described in this Privacy Policy and Terms of Use.

1. Information We Collect

Personal Information: Name, email address, phone number, job title, company name, or any details you provide when submitting a contact form, requesting a demo, or subscribing to communications.

Protected Health Information (PHI): If you are a patient, provider, or other authorized user of our software solutions, PHI such as medical history, treatment information, or insurance details may be collected and processed within our platform. PHI is handled in strict compliance with HIPAA.

Usage Data: Information about how you interact with our website, including IP address, browser type, operating system, referring URLs, and pages visited.

Cookies & Tracking Technologies: We may use cookies and similar tools to enhance website functionality, measure performance, and improve user experience.

2. How We Use Your Information

Provide, operate, and improve our website and EHR services.
Support healthcare providers in delivering care while maintaining HIPAA compliance.
Communicate with you regarding inquiries, product updates, or marketing information (you may opt out at any time).
Analyze system usage to enhance functionality, security, and performance.
Comply with applicable laws, regulations, and contractual obligations.

3. SMS Communications

If you provide your mobile phone number, MedEZ may send you customer support messages, service notifications, or occasional marketing communications via SMS. By submitting your information, you consent to receive such messages. Message frequency may vary. Standard message and data rates may apply.

You may opt out at any time by replying STOP to unsubscribe or HELP for more information. You may also contact our customer support team at (954) 332-4700.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. HIPAA Compliance and PHI Handling

Privacy Rule Compliance: We safeguard PHI from unauthorized access, disclosure, or misuse.
Security Rule Compliance: We employ technical, administrative, and physical safeguards (such as encryption, role-based access controls, and secure hosting) to protect PHI.
Business Associate Agreements (BAAs): When required, we enter into BAAs with covered entities and partners to ensure PHI is handled in accordance with HIPAA regulations.
Minimum Necessary Standard: PHI is accessed or disclosed only to the extent necessary to fulfill the intended purpose.

5. How We Share Information

With Service Providers: Only with vendors and partners who require access to perform services on our behalf and who are contractually bound to protect PHI.
For Legal Compliance: If required by law, regulation, or valid legal process.
In Business Transfers: In connection with a merger, acquisition, or sale of assets, provided that PHI remains protected under HIPAA.

6. Data Security

We maintain safeguards to protect personal information and PHI, including:

Encryption of data in transit and at rest.
Secure user authentication and access controls.
Regular monitoring, auditing, and risk assessments.

Despite these efforts, no system can be guaranteed 100% secure. Users are encouraged to take precautions when sharing sensitive data online.

7. Your Rights

Depending on your relationship with MedEZ and applicable laws, you may have the right to:

Access, update, or correct your personal information.
Request restrictions on how PHI is used or disclosed.
Request an accounting of PHI disclosures, as permitted under HIPAA.
Opt out of non-essential marketing communications.

Requests regarding PHI should be directed to the healthcare provider using MedEZ, as we act as a Business Associate under HIPAA.

8. Children’s Privacy

Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information or PHI from children without appropriate consent.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, policies, or content of those external sites.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. Updates will be posted with a new effective date. We encourage you to review this page regularly.

11. Contact Us

MedEZ

Email: issadmin@medez.com

Phone: (954) 332-4700

Website: https://medez.com

Terms of Use

Last Updated: 09/25/2025

By accessing or using the MedEZ website, software, or services (“Services”), you agree to comply with and be bound by the following Terms of Use. Please read these terms carefully before using our Services.

1. Acceptance of Terms

Your use of our Services constitutes acceptance of these Terms of Use and our Privacy Policy. If you do not agree, you must discontinue use of our website and Services immediately.

2. Use of Services

You agree to use MedEZ Services only for lawful purposes and in accordance with all applicable laws and regulations. Unauthorized or prohibited uses include, but are not limited to:

Attempting to gain unauthorized access to any part of our systems or networks.
Using our Services in a way that could damage, disable, or impair functionality.
Interfering with the security features of the site or services.

3. Intellectual Property Rights

All content, software, trademarks, and logos on this website are the property of MedEZ or its licensors and are protected by applicable intellectual property laws.

You may not copy, modify, distribute, or create derivative works without our prior written consent.

4. No Medical Advice

The information provided on the MedEZ website or through our Services is for informational and administrative purposes only. It does not constitute medical advice and should not replace consultation with qualified healthcare professionals.

5. Limitation of Liability

To the fullest extent permitted by law, MedEZ shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from or in connection with your use of our Services.

This includes, but is not limited to, loss of data, revenue, or business opportunities resulting from the use or inability to use our website or software.

6. Modifications to Services

MedEZ reserves the right to modify, suspend, or discontinue any aspect of the website or Services at any time without prior notice. We are not liable for any modification or discontinuation of Services.

7. Governing Law

These Terms of Use are governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles.

Any disputes shall be resolved in the appropriate state or federal courts located in Broward County, Florida.

8. Contact Information