FAQ's
1. I predict that my facility will grow in the future. Will MedEZ accommodate that?
2. Can I afford MedEZ?
3. Can I access MedEZ when I am not in my office?
4. Is MedEZ HIPAA Compliant?
5. Will I have to pay for MedEZ updates?
6. Will I have to pay to update my ICD-9 and CPT Codes annually?
7. Will MedEZ run on my current computer system?
8. Will MedEZ run on a Macintosh computer?
9. Does MedEZ utilize SQL?
10. How can I find out more about MedEZ?
11. Is MedEZ paperless?
12. Is MedEZ compatible with wireless devices (PDA’s, Tablet PC’s Laptops)?
13. What is the cost of MedEZ?
14. Can I convert patient data from my old system into MedEZ?
15. What type of images can I store with the Document Management/Electronic Medical Records (EMR) Module?
16. What is the maximum number of users allowed?
17. How do I submit claims?
18. Can I post payments automatically?
19. Can I print patient invoices with MedEZ?
20. Can I restrict access to certain parts of MedEZ?
21. How long does it take to install MedEZ?
22. Who will train my staff on using MedEZ?
23. How, where, and when will my training be?
24. How often should staff be trained?
25. What kind of customer support does MedEZ offer?
26. How can I keep track of my Customer Service Requests?
27. How will I know what updates have been made in MedEZ?
28. I want to buy MedEZ. What methods of payments are accepted?
29. I need hardware as well as software. Does MedEZ provide both?
30. My business has more than one location. Can MedEZ still work for me?
31. There are no MedEZ representatives in my area. Can I still get a MedEZ demonstration?
32. I am located on the West Coast. Will MedEZ still work for me?
33. I prefer not to call the toll free number. Is there another way I can be in touch with MedEZ?
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1. I predict that my facility will grow in the future. Will MedEZ accommodate that?
Yes, MedEZ will grow as your facility expands. Additional providers and users can be added to your system at any time.
Additional modules can also be added at a later date to meet the changing needs of your growing facility.
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2. Can I afford MedEZ?
Yes. MedEZ is competitively priced and has the goal of providing clients affordable and functional solutions.
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3. Can I access MedEZ when I am not in my office?
Yes, MedEZ can be accessed remotely anytime, anywhere through the internet. A user name and password login is required for your security.
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4. Is MedEZ HIPAA Compliant?
Yes, MedEZ is fully compliant with all HIPAA laws.
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5. Will I have to pay for MedEZ updates?
No, updates are provided free of charge to our clients who participate in our monthly maintenance program. If your facility does not have monthly maintenance, a charge for the update may be applicable.
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6. Will I have to pay to update my ICD-9 and CPT Codes annually?
No, updates of this type are provided free of charge to our clients who participate in our monthly maintenance program. If your facility does not have monthly maintenance, a charge for the update may be applicable.
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7. Will MedEZ run on my current computer system?
MedEZ-Doctor is a 32 bit application taking full advantage of the Windows95/NT/2000/XP-Professional/Vista-Professional enhancement. The program has a Graphical User Interface (GUI) allowing for ease of use and learning. Please review our hardware requirements for system specifications.
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8. Will MedEZ run on a Macintosh computer?
MedEZ currently only operates within a Windows environment. If you have a Macintosh, you can purchase a Windows Operating System for the machine. With this type of conversion, it may be possible to run MedEZ on your Macintosh. Please call 1-888-MEDEZ-88 to speak to a Technical Support Representative for further information.
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9. Does MedEZ utilize SQL?
Yes, MedEZ operates with SQL Server in a client based setting.
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10. How can I find out more about MedEZ?
Please call a representative toll free at 1-888-MEDEZ-88.
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11. Is MedEZ paperless?
Yes, MedEZ will enable a paperless environment at your facility by allowing you to store files electronically. MedEZ also gives you the option to print if you need a paper copy of a document.
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12. Is MedEZ compatible with wireless devices (PDA’s, Tablet PC’s Laptops)?
Yes, MedEZ operates on Windows based wireless devices, including PDA’s, Tablet PC’s, Laptops, and other technologies. Please speak to a Technical Support Representative at 1-888-MEDEZ-88 for specific requirements.
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13. What is the cost of MedEZ?
The cost of MedEZ will vary depending on the number of providers, users, and modules your facility is looking for. Please call 1-888-MEDEZ-88 for a pricing quote for your facility.
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Yes, data conversion is available. If your old system can create a file for exporting, MedEZ can Import that file. We also offer conversion services for your convenience.
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15. What type of images can I store with the Document Management/Electronic Medical Records (EMR) Module?
Many types of images, video, laboratory results, and forms can be stored in the Document Management/EMR Module of MedEZ. Some examples include drivers’ licenses, insurance cards, consent forms, x-rays, ultrasounds, echoes, and more.
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16. What is the maximum number of users allowed?
The number of users allowable in MedEZ depends on the number that was purchased for your facility and how many your server can support. Whether your facility has hundreds of users, or just a few, MedEZ can be adapted to your unique needs.
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17. How do I submit claims?
MedEZ allows you to submit claims electronically, or by paper if you prefer. With MedEZ, you can track your daily charges, create a file to be sent to Medicare, Medicaid, or private insurance, and then transmit that file directly or through our free clearinghouse service.
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18. Can I post payments automatically?
Yes, MedEZ offers an Automatic Payment Posting module. Please contact a Sales Representative at 1-888-MEDEZ-88 for more information.
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19. Can I print patient invoices with MedEZ?
Yes, MedEZ allows you to create several reports related to the billing process, including patient invoices, bad debt reports, patient statement summaries, and more.
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20. Can I restrict access to certain parts of MedEZ?
Yes, MedEZ allows for user-defined security. This means that you can create restrictions to certain parts of the program for each particular user. This increases your security and allows you to easily maintain a HIPAA compliant environment.
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21. How long does it take to install MedEZ?
We guarantee that your system will be installed within thirty (30) days of proposal acceptance, assuming that appropriate hardware is in place and customization is not needed. If your program is being customized or if you need to upgrade your hardware, the installation timeframe may need to be extended.
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22. Who will train my staff on using MedEZ?
An experienced Technician will provide training to the staff of your facility. This person will be able to answer your questions and provide a thorough knowledge to your employees on MedEZ operation.
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23. How, where, and when will my training be?
After MedEZ installation, training will be scheduled with our Technical Department. This training can be done on site, over the phone, and/or over the internet. Training can be done with individuals or within a group setting. MedEZ will also provider user manuals for your review. The number of days of training will depend on the MedEZ package that was purchased. From time to time, MedEZ also hosts training seminars at our facilities i
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24. How often should staff be trained?
Training your staff on using MedEZ after installation is required. Many clients also find it helpful to schedule an additional day of training a couple of months after installation to help address any questions that have come up after using the program for a period of time. We also recommend that training be provided to new employees so that they know how MedEZ will be used in their position.
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25. What kind of customer support does MedEZ offer?
With the monthly maintenance package, unlimited customer support can be accessed by phone and through the internet. You can create tickets for our Technical Support Staff to address specific issues, and can access FAQ’s, knowledge based articles, and MedEZ Manuals.
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26. How can I keep track of my Customer Service Requests?
MedEZ’s Web Portal allows you to create tickets directly for our Technical Support Staff. A ticket can also be created by calling Technical Support at 1-954-332-4700. You can track the progress of a ticket and your past requests through our web portal.
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27. How will I know what updates have been made in MedEZ?
Our Technical Support Staff will contact your facility if you are eligible for an update. Updates will also be noted in the quarterly newsletter that is sent to all clients.
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28. I want to buy MedEZ. What methods of payments are accepted?
We accept Credit Card payments from Visa, MasterCard, or American Express. You can also pay by check.
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29. I need hardware as well as software. Does MedEZ provide both?
Currently, MedEZ only provides software solutions. However, we partner with several hardware vendors and have a knowledgeable staff that would be happy to recommend hardware to your facility. Please call 1-888-MEDEZ-88 for additional information.
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30. My business has more than one location. Can MedEZ still work for me?
Yes, MedEZ can be set up to provide for multiple locations. Please contact 1-888-MEDEZ-88 for additional information.
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31. There are no MedEZ representatives in my area. Can I still get a MedEZ demonstration?
Yes, we would be happy to provide an online demonstration to your facility. To schedule your free software demonstration, please call the sales department at 1-888-MEDEZ-88.
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32. I am located on the West Coast. Will MedEZ still work for me?
Yes, MedEZ software serves healthcare facilities in any part of the United States
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33. I prefer not to call the toll free number. Is there another way I can be in touch with MedEZ?
Yes, MedEZ can be emailed at info@medez.com. For sales and pricing questions, please email sales@medez.com.
For more information on how to become a part of the MedEZ™ family, contact us at info@medez.com or call toll free: 888-MedEZ-88 (888-633-3988).
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